Return Policy
Effective Date: January 19, 2025
At Afiya Essentials, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free return policy within 30 days of receiving your order. Please review the details below to ensure a smooth return process.
- Eligibility for Returns
To qualify for a return, the following conditions must be met:
Items must be returned within 30 days of the delivery date.
Items must be unused, unopened, and in their original packaging.
Items must be in the same condition as when you received them.
Non-Returnable Items:
Perishable goods, such as food, beverages, or supplements.
Opened or used personal care products for hygiene reasons.
Gift cards and promotional items.
Clearance or final sale items.
- How to Initiate a Return
To start the return process, please:
- Contact our customer support team at support@afiyaessentials.com or [Insert Phone Number].
- Provide your order number, item details, and the reason for the return.
- Our team will guide you through the next steps and provide a return shipping address.
- Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
- Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
A refund will be processed to your original payment method within 7–10 business days.
Original shipping costs are non-refundable unless the return is due to our error or a defective product.
- Exchanges
If you wish to exchange an item, please contact our customer support team to arrange the exchange. Exchanges are subject to product availability.
- Damaged or Defective Items
If your item arrives damaged or defective:
Notify us within 7 days of delivery by emailing [Insert Email Address].
Include photos of the damaged or defective item.
We will replace the item or issue a full refund, including shipping costs.
- Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as refunds may take some time to process.
- If you still haven’t received your refund after 10 business days, please contact us at support@afiyaessentials.com.
Contact Us
If you have any questions about our return policy, please reach out to us:
Email: afiyaoud@gmail.com
Phone: +1(405) 658-6767
We’re here to help and ensure your experience with Afiya Essentials is exceptional!